Our Quality Approach

Qualité Tourisme™, created in 2006, is a recognised quality system under the national Tourism Quality Plan. This state-certified, internal quality system aims to foster a focus on service quality and customer satisfaction among tourism professionals. This system, which is based on specially developed standards or guidelines, is also a way of recognising continued improvement in tourism services.

Under the initiative, French government and tourism professionals undertake to provide visitors with:

A friendly welcome
Attentive staff
Foreign language skills
Personalised services
Clear and accurate information
Guaranteed cleanliness and comfort
Ways to discover their destination
Ways of taking their opinions into account

Angers Loire Métropole Tourist Office

Having adopted this progress-oriented approach, Destination Angers has obtained the Qualité Tourisme ™ label by enhancing service quality as well as the visitor experience and visitor satisfaction throughout the Angers region.

Our Commitments

On behalf of Destination Angers, the Tourist Office is committed to:

Providing you with a friendly, attentive and efficient welcome, always with a smile
Facilitating access to our information points by optimising signage and accessibility
Having good foreign language skills
Supplying printed tourism documentation (maps, brochures, magazines, guides) in at least two foreign languages
Encouraging foreign visitors by having staff at reception who speak two foreign languages and by offering bilingual tourist documentation
Guiding you to discover the Angers region in a personalised way
Informing you about the local tourism offering in a clear and accurate manner
Providing you with well-presented and comfortable reception areas
Disseminating up-to-date and reliable information
Answering your claims within 72 hours
Promoting local tourism partners
Adapting the Tourist Office opening times to the volume of tourism
Measuring visitor satisfaction using questionnaires
Listening to remarks and suggestions and taking them into account
Continuously improving our services and our environmental actions
Enhance and promote the territory's establishments with the Qualité Tourisme label
To raise the awareness of professional tourism actors of the territory (hotels, residences, visitor sites, museums, etc.) about the Quality Tourism brand and its reception issues.